Donor Retention Representative

Position:        Donor Retention Representative

Reports To:   Donor Communications Manager

Location:        Way West, Colorado Springs, CO


At WayFM, we love what we do. We exist for one reason – to encourage people to love & follow Jesus! Our work has purpose that transcends the computers and phones we work with. People’s lives are changed because of this hope!

Not only do we work hard but we play hard too! We take fun seriously, but we also take food seriously! Chili cook-offs, and company supplied lunches in crunch times are a routine. We also have several bakers in the office, so there is usually no shortage of baked goodies to enjoy.

We’re intentional about everything we do, loving our donors well and making sure they know they’re the hero! You have the opportunity to leverage your data entry and people skills to make a tangible impact for people every single day.

What winning looks like:

  • Engages team members
  • Has superior analytical and proactive problem-solving skills
  • Owns customer relations and takes loving donors seriously
  • Is a detail ninja
  • Data entry experience
  • Microsoft Word, Excel and Google Drive experience
  • Exceptional organizational capacity
  • Quickly able to transition from one project to the next
  • Call center experience

We have a large growth strategy with a 1-year picture, 3-year plan and 10-year goal that includes revenue and ministry growth. Every aspect of what we do is moving our ministry in that direction.

Our environment isn’t your typical office setting, either. It’s simply better, and we have standing desks! In addition, we offer perks and benefits you’ll find at the bottom of this document. Spoiler alert: they’re awesome.

This opportunity is a junior level role, so we’re only looking for a couple of years of experience.

If you think you’re a good fit, love Jesus, and love people… then we can’t WAIT to hear from you! Are you ready to go this WAY?

To apply for this position
: Please email resume, cover letter, and brief testimony to:, subject line Way West Donor Retention Representative

Initial Compensation Range: $13.30 (Min) $13.83 (Max)

Benefits (eligibility dates apply):

  • Eligible to participate in: Medical, Dental, Vision, Voluntary Life Insurance, Flexible Spending Account (FSA), Dependent Care Account (DCA),
  • Employer-paid benefits: Short Term Disability, Long Term Disability, Gift Life Insurance
  • 401k, with an employer match program, after 12 months of employment
  • 10 paid holidays
  • Vacation = 80 hours/yr to start – prorated based on date of hire
  • Personal Days = 24 hours/yr – prorated based on date of hire
  • Sick Leave = up to 80 hours/yr – prorated based on date of hire (State law may take precedence)
  • Volunteer Opportunity Leave = 16 hours/yr – prorated based on date of hire


Date Posted
: January 2021

To apply for this job email your details to

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